STORE POLICIES

Here are a few helpful guidelines to understand about using this site.

All claims for a return, exchange or refund must be reported to QUEENSBEE jewelry by emailing support@queensbee.com within two (2) business days of receipt of merchandise.

RETURNS & EXCHANGES:

We gladly accept returns and exchanges for the following reasons:

Defective item ( photo proof is needed. )

Received the wrong item.

Didn’t like the item or the person for whom you gave it as a gift didn’t like it 

Custom orders from the Main Silver Collection cannot be returned, however, the size alteration is possible if the custom order was from High Jewelry Collection.

REFUNDS:

We will honor refunds in the chance that any item may be defective. At this time, we do not offer "just because" or "changed my mind" refunds. We are, however, open to reviewing your situation on a case-by-case basis to give you the best service possible, and can make exceptions/refunds at our sole discretion. 

You will have two options to choose from regarding how you would like your money to be returned. You can return them directly to your card or you can have it as store credit for future purchases.

Just be sure to email us to open your claim within 1-2 days of receiving your item, and we'll take it from there to find the best help for you.

 

IN THE EVENT OF A RETURN/EXCHANGE/REFUND CLAIM PLEASE FOLLOW THESE GUIDELINES:

If you receive a wrong or defective item please email support@queensbee.com within two (2) business days of receiving your order.

Prior to returning any item, YOU MUST email us for pre-approval and obtain a Return Authorization Number (RA#). We may ask you to send pictures to accompany your claim so that we can get a real clear idea of how to help you.

If the tag is detached from any item - you are not eligible for return. The tag has to remain on the ring, earrings, bracelets, necklaces, and brooches if you would like to return any item.

The customer is responsible for the cost of return shipping. We strongly recommend the use of a carrier that will track packages and confirm delivery, as we are not responsible for any items being lost on their way to us.

Returns must be received by QUEENSBEE Jewelry within 14 calendar days from the date the RA# is issued. Products received later than this date cannot be accepted for return and no refund will be issued.

All items must be returned in "as new" condition in the original packaging and include all attached tags, original boxing, and jewelry pouch. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds, or defacing.

Shipping fees are not eligible for returns/exchanges and your item is subject to a 15% restocking fee. Once we receive your claim, we will contact you and provide you with your RA# along with specific details about the shipping + restocking fee for your particular case.

If you are pre-approved for a refund, our policy is the purchase price is subject to a 15% restocking fee. Shipping fees are not eligible for a refund. Items purchased originally with free shipping will have standard shipping fees deducted from the refund.

 

IF ANY RANDOM WEIRD THINGS HAPPEN...

If Your Item Gets Returned To Sender

If an order is returned to us because of an error in the shipping address given at the time the order was placed, the order will be reshipped only after the customer pays to have it reshipped. This cost will be determined by Customer Service and will cover the cost to reship as well as the cost USPS charged to return the package to us. If an order is returned to us because of a shipping error on our part, of course, the package will be reshipped at no additional cost.

If Your Item Arrives Damaged (by the shipping carrier)

In the event your package arrives damaged from the act of shipping, it is the responsibility of the customer to contact the carrier to inspect the package to assure replacement. All packaging MUST be retained until the problem has been resolved with carrier and store name.